Expert advice for practice managers and administrators on how to handle workplace conflict and employee complaints, including common mistakes managers make when conflicts arise and strategies for resolving conflicts when they occur.
When you’re the new manager of an ophthalmology practice, it’s critical to gain buy-in not only from staff, but also from the physician providers. Tips and advice for gaining support from the entire team are offered in this podcast, based on an article in Administrative Eyecare Magazine.
Expert advice for new administrators when they inherit long-term employees who either won’t or aren’t able to change to meet the needs and challenges of taking your practice from good to great.
Expert advice and practical tips for managers from attorneys at Smith Amundsen’s Labor and Employment Practice Group on avoiding the pitfalls of disciplining employees, what and when to document, and how to communicate disciplinary action with employees.
Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recognized benchmarking experts in the field of ophthalmology to discuss ASOAnalytics as a gamechanger for benchmarking for a true apples-to-apples comparison.
Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recognized benchmarking experts in the field of ophthalmology to discuss the top three benchmarks that can help administrators assess the health of their practice and offer tips for using benchmarks for sound business decisions.
Roxanna Martin, clinical coordinator at Akler Eye Center, interviews Dr. Tamim Quam, MD, an expert in productivity and time management in the area of ophthalmic practice to get advice on avoiding procrastination, prioritizing work, delegating responsibilities and more.
The complexities of managing an ophthalmic practice, or any business, are made more complex by the human factor, and the emotions that inherently all humans bring to any situation. Get advice for how to strike a balance between making decisions based purely on emotions or logic.
In this episode on the Medicare Access and CHIP Reauthorization Act, American Society of Ophthalmic Administrators president Bill Koch, COE, CPC, COA, interviews Nancey McCann, director of government relations for the American Society of Cataract and Refractive Surgery to get a better understanding of the Merit-based Incentive Payment System (MIPS) and learn how practices and physicians will be evaluated and scored in 2017 which will effect 2019 payments.