In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer service remain the same as the corner ice cream shop. Understand your product and service, be able to articulate each one, and identify and meet the needs of the customer with good-natured professionalism.
The CPT definitions and descriptions of the ophthalmic codes (92002– to 92014) are confusing, to say the least. The definitions of the codes are even different than the actual descriptions themselves.
Consultants and other experts on this subject like to say, “these codes are broken”. Very few Medicare Administrative Contractors (or, MACs) have published guidelines available for the eye codes. This podcast will provide some clarity to assist when documenting and billing these services.
An ASOA interview on priorities and time management with Katie Lawrence, MHA CMPE, Director of Ambulatory Optimization for Greenville Health System.
From an attorney’s viewpoint, new associate employment agreements are relatively simple, but don’t let their simplicity deceive you. The business and legal choices made in a new associate’s initial employment agreement are important to get right before they sign on the dotted line. Here’s a “Top 10 List” of mistakes to avoid.
While having the technical skills in your job is essential, it’s the soft skills that can take leaders to the next level in managing their teams. Learn or refresh your memory on the top 10 interpersonal skills that lead to more success as a manager.
When the administrator and managing partner work productively and cooperatively in tandem, it is a catalyst that ignites practice growth. This podcast provides practical tips for balancing operations and authority as a member of the administrator-managing dyad.
The Centers for Medicare and Medicaid Services and the Office of Inspector General are more aggressive than ever about collecting any overpayments that may have been made to providers in error. Audits of Medicare dollars paid are on the rise, including OIG audits. Practices commonly assume that Medicare and other payers are always correct but they make mistakes too. Listen and learn 10 steps to streamline the appeals process to ensure you receive the dollars your practice is rightfully due.
Advice for practice managers and administrators when onboarding new employees or providers and bringing them into the practice culture.
Having a good compliance plan is becoming more essential, not only to meet legal and contractual requirements but also to help ensure efficient operations and financial security. For many managers in healthcare, compliance is still considered a headache, and for some, a source of real anxiety. Noncompliance poses the threat of fines, exclusion from healthcare plans (particularly Medicare), or lengthy audits and investigations that are costly and potentially damaging to reputations. Rather than expending negative energy on external regulations, practices should focus on the positive aspects of successful compliance.
In business, inquiry thinking is all about the power of asking questions in ways that OPEN UP rather than limit possibilities. In this podcast, based on an Administrative Eyecare magazine article written by Bonnie Navarre of Johnson & Johnson Vision, learn the kinds of questions that lead to possibility and which questions to avoid and hear an example of how inquiry thinking made a difference and even improved conversion rates in an ophthalmic practice.