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EyeTalks Radio offers practice management solutions to those who run the business side of ophthalmology.

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Feb 19, 2019

In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer service remain the same as the corner ice cream shop. Understand your product and service, be able to articulate each one, and identify and meet the needs of the customer with good-natured professionalism.