Dec 18, 2017

Expert advice for practice managers and administrators on how to handle workplace conflict and employee complaints, including common mistakes managers make when conflicts arise and strategies for resolving conflicts when they occur.

Nov 29, 2017

When you’re the new manager of an ophthalmology practice, it’s critical to gain buy-in not only from staff, but also from the physician providers. Tips and advice for gaining support from the entire team are offered in this podcast, based on an article in Administrative Eyecare Magazine.

Oct 17, 2017

Expert advice for new administrators when they inherit long-term employees who either won’t or aren’t able to change to meet the needs and challenges of taking your practice from good to great.

Sep 11, 2017

Expert advice and practical tips for managers from attorneys at Smith Amundsen’s Labor and Employment Practice Group on avoiding the pitfalls of disciplining employees, what and when to document, and how to communicate disciplinary action with employees.

Aug 9, 2017

Host Joe Theine, Practice Administrator at Four Corners Eye, interviews Andrew Maller, MBA, COE and Maureen Waddle, MBA of BSM Consulting, two recognized benchmarking experts in the field of ophthalmology to discuss ASOAnalytics as a gamechanger for benchmarking for a true apples-to-apples comparison.