Jul 13, 2020
The “Feedback Is a Gift” mantra’s fresh perspective can take time and effort to develop, particularly for those who have historically avoided potential conflict. Not only did feedback need to be rebranded as a word; we also needed to rebuild trust, understanding, and credibility.
This episode of EyeTalks Radio is...
Jun 30, 2020
We all want to provide our patients with the best possible outcomes. While this starts in assume a more active role, which translates to an increased sense of power. When you give the power back to the patient, it helps us all achieve the goal of 20/happy.
Apr 29, 2020
Members of the National Board for the Certification of Ophthalmic Executives (NBCOE), Carole Dumas and Ashlie Barefoot Malone, provide tips on how to become a Certified Ophthalmic Executive. This elite certification promotes excellence and professionalism in ophthalmic practice management.
Mar 26, 2020
The next breakthrough solution will not come from doing “business as usual.”
Imagine the impact you can make from injecting fresh thinking that energizes your patients, colleagues, and your overall organization. Take this opportunity to follow these steps to intrapreneurship and you can dramatically improve...
Feb 24, 2020
A patient is the most important visitor on the business premises. Patients are doing us a favor by giving us the opportunity to serve them. If staff are trained in these areas, the overall patient experience will start to get a huge upswing in positivity.