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EyeTalks Radio delivers strategies and techniques for success in the field of ophthalmic practice management through rich content and periodic interviews with subject matter experts on topics of interest to those who run the business side of ophthalmology including: human resources, practice development and benchmarking, government and regulatory compliance, productivity, and more.

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Jun 7, 2019

Laura Baldwin, Principal and Senior Consultant of BSM Consulting, interviews Regina Boore, Senior VP and Executive Consultant of Progressive Surgical Solutions, a division of BSM Consulting, on setting and achieving quality measures for ASCs.


May 30, 2019

Pity the woodpecker. Its full-time job is banging its head against a tree just to get a single bug if it’s lucky, only to have to go to another tree and bang its head again to get another one. Many leaders and staff feel like the woodpecker when it comes to meetings—they often don’t produce much in the way of...


Apr 18, 2019

Critical thinking is so important to our doctors and patients, in fact, we should foster a culture that encourages it to ensure the best medical care and results. This podcast discusses key ideas related to critical thinking and raises some questions that will prompt you to start incorporating it into your...


Mar 7, 2019

A successive development strategy for your potential managers will require dedicated time, a logical assessment of resources, a realistic action plan, and patience. Under your leadership, a rational plan for the internal development of practice managers can relieve some of your burdens, retain valuable staff, and...


Feb 19, 2019

In the evolution of customer service, the right step might be a step backward in time. Even in our eyecare practices, the basic principles of customer service remain the same as the corner ice cream shop. Understand your product and service, be able to articulate each one, and identify and meet the needs of the customer...